Delivery and Returns
We operate a modern, fuel efficient and diverse fleet of delivery vehicles all operated by highly trained and reliable drivers. At our building supplies branches all our vehicles have brick grabs for mechanical offload and at our specialist timber branch we have a diverse range of vehicles to suit the range of materials we supply.
For specialist products or larger bulk orders we can also arrange a direct delivery from the manufacturer to your specified delivery address.
Delivery charges are worked out by postcode and in most cases are free due to the size of order. For areas out with our normal zones please contact our sales team who will negotiate a delivery charge.
Deliveries are to kerbside only meaning our trucks will not enter your property due to the likelihood of damage from the weight of our vehicles. Our cranes have a long reach and our drivers will always try their best to get the material where you want it. Please ensure you have the necessary ability and equipment (if required) to move the items into your property.
We will always try to accommodate your wishes for delivery and offer either an AM or PM slot for delivery. We’ll do our best to let you know if we’re going to be late.
This policy only relates to when you have had a change of mind and does not affect your statutory rights. In many cases there will not be a restocking charge (up to 25%) if the item is in its original condition and you return it to us.
Items brought in specially for you will most likely have a restocking charge if you return them and it is important that you know this before placing the order. Again, this does not affect your statutory rights and only relates to when you have simply had a change of mind.