Certification & Accreditation

Certification & Accreditation

Chain of Custody

DTC Merchants Limited is committed to sourcing wood-based products in an environmentally and socially responsible manner to aid the sustainable managements of the world's forests as renewable resources for the products we are using and to avoid the risk of contributing to unsustainable and/or illegal practices.  This is extremely important to us.  We are members of the two main timber certification schemes, which are the Programme for Endorsement of Forest Certification (PEFC) and the Forestry Stewardship Council® (FSC®) and also hold an ISO14001 accreditation.

We are committed to ensure the timber and timber related products we sell are sourced from both legal and sustainable sources wherever possible.  Along with internal audits, we are audited externally by BM Trada to ensure we comply with chain of custody.

Chain of Custody is a process that, using independent auditing, tracks and documents timber through each stage of the supply chain - from forest and logging through sawmill, factory and distributor to point of sale.

By choosing FSC and PEFC certified products you are actively supporting the conservation of forests, promoting biodiversity and helping to improve the lives of indigenous people around the world.
We are committed to sourcing timber products from legal and well-managed sources. Trained staff members are on hand to offer advice and discuss your Chain of Custody requirements in detail.

What this means for you

More and more people recognise the need to use certified timber. In many cases, this is a legal requirement. For example, if you work as a contractor or sub-contractor on public sector work,
(such as NHS, National Trust, UK Government, aremed forces) you must ensure you comply with the procurement requirements when using wood or wood-based products, whether undertaking
a new build or maintenance work. It includes the wood used temporarily during construction works as well as wood fixed as part of a finished structure.

This may also apply to local government contracts.

The use of timber in construction has important environmental advantages, especially when compared with alternatives such as concrete, steel and plastics. Timber is: Natural, Renewable,
Non-toxic, Recyclable, Biodegradable and a Carbon Sink.

Our environmental management system is certified to the international standard ISO 14001.

As part of ISO 14001 our waste is segregated and processed by approved waste management companies. We ensure that materials are segregated into inert waste (rubble/bricks), timber, dry waste and mixed municipal. This latter waste is further segregated into recycled waste or Refuse Derived Fuel. This means we have a record of 100% of waste being diverted from landfill putting us ahead of the 2021 Landfill Ban.

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Latest Covid Update

Latest Covid News - Thursday 1st October

In response to Covid-19 we implemented our new ‘Safe Systems of Work Plan’ and ‘Branch Operating Procedures’. This has been in place since we re-opened our branches to our customers. We do ask however that you show some patience and understanding in that we will not be able to provide the full access that we have always operated previously.

Our Ayrshire depot is still operating an appointed time for collections policy although we will, at all times, seek to provide some flexibility. To enable maximum efficiency at all branches, we ask that you phone in advance, or use the website to place click and collect orders which will enable our yard and warehouse staff to pre-pick your order and have it ready in the designated area for collection.

Our main priority remains ensuring we protect the health, safety and welfare of our staff, customers, suppliers, and the wider communities in which we operate. We are adapting to the changes necessitated by the COVID-19 virus, but we also realise that this applies to everyone. Should there be anything you believe would improve how we implement our new operating procedures, or that we must equally respect when delivering to your premises, please do contact the Branch Manager of the Branch you deal with.