Delivery and Returns

Delivery and Returns

Deliveries

We operate a modern, fuel efficient and diverse fleet of delivery vehicles all operated by highly trained and reliable drivers.  At our building supplies branches all our vehicles have brick grabs for mechanical offload and at our specialist timber branch we have a diverse range of vehicles to suit the range of materials we supply.

For specialist products or larger bulk orders we can also arrange a direct delivery from the manufacturer to your specified delivery address.

Delivery charges are worked out by postcode and in most cases are free due to the size of order.  For areas out with our normal zones please contact our sales team who will negotiate a delivery charge.

Deliveries are to kerbside only meaning our trucks will not enter your property due to the likelihood of damage from the weight of our vehicles.  Our cranes have a long reach and our drivers will always try their best to get the material where you want it.  Please ensure you have the necessary ability and equipment (if required) to move the items into your property. 

We will always try to accommodate your wishes for delivery and offer either an AM or PM slot for delivery.  We’ll do our best to let you know if we’re going to be late.

Returns Policy

This policy only relates to when you have had a change of mind and does not affect your statutory rights.  In many cases there will not be a restocking charge (up to 25%) if the item is in its original condition and you return it to us. 

Items brought in specially for you will most likely have a restocking charge if you return them and it is important that you know this before placing the order.  Again, this does not affect your statutory rights and only relates to when you have simply had a change of mind.

 

Sorry, this item is currently out of stock.
We currently hold [remaining-stock] units of this item in stock. The remainder will be put on back order.
You cannot order more of this item than we currently hold in stock.

Please contact your local branch for more information
You must order at least [min-order-qty] of this product.
You must order at least [min-order-qty] of this product. We currently hold [remaining-stock] in stock. The remainder will be put on back order.

Latest Covid Update

Latest Covid News - Monday 6th July

We are operating an appointed time for collections policy, although we will, at all times, seek to provide some flexibility. To enable maximum efficiency, we ask that you phone in advance, or use the website to place click and collect orders which will enable our yard and warehouse staff to pre-pick your order and have it ready in the designated area for collection.  

In response to Covid-19 we implemented our new ‘Safe Systems of Work Plan’ and ‘Branch Operating Procedures’.  This has been in place since we re-opened our branches to our customers.  We do ask however that you show some patience and understanding in that we will not be able to provide the full access that we have always operated previously.

Our main priority remains ensuring we protect the health, safety and welfare of our staff, customers, suppliers, and the wider communities in which we operate.  We are adapting to the changes necessitated by the COVID-19 virus, but we also realise that this applies to everyone.  Should there be anything you believe would improve how we implement our new operating procedures, or that we must equally respect when delivering to your premises, please do contact the Branch Manager of the Branch you deal with.